Power Cut or No Electricity in Your Home
The lights are out, the fridge has gone quiet and the Wi-Fi's down. Before you do anything else, take a breath. Most loss of power has a simple cause, and a few quick checks will tell you whether you need an electrician or the network operator.
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Lost power at home?
If you've checked and you're still in the dark, call 03335775805. An ICE Electrical engineer can be with you within 60 minutes, any time of day or night.
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I’m here to help
By asking you a few questions either via phone or email I can immediately provide a realistic estimation of the cost.
Our no power treatment process
Step 1 Contact
Call 03335775805. We'll talk you through the quick checks first, so you don't pay for a visit if it's a network power cut that UK Power Networks will fix.
Step 2 The Quote
If you need us, we confirm how the call-out and labour are charged before dispatch. The repair cost is agreed with you once the fault has been found.
Step 3 The Works
An engineer arrives within 60 minutes, traces why the power is off and restores it, repairing the fault on the same visit wherever it's safe to do so.
Step 4 After care
You get a written record of the cause and the repair, plus a Minor Works Certificate if a circuit was altered. Faults on the meter or main fuse are reported for you.
Emergency Hotline
03335775805
Helpline open 24 hours a day, 7 days a week
When calling please have
the following ready:
- Your Name
- Company Name (if applicable)
- Site Postcode
- The problem you're having
- Email Address
Get a Quote
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Our experts can arrive on site within 60 minutes
- COVID-19 secure
- Nationwide coverage, available 24/7
- Able to arrive within 60 minutes of your call
- Free survey provided prior to quotation
- Emergency response team
- Offer a bespoke service designed to suit all your needs
- All technicians hold professional health and safety qualifications, including BICSc, IOSH, IPAF & Safe Contractor
First, check whether it's a power cut
Look outside. Are your neighbours' lights on? Are the street lights working?
If the whole street is dark, it's almost certainly a power cut on the local network. That isn't something an electrician can fix, and you shouldn't have to pay anyone to fix it. Call 105, the free national power cut number, to report it and get an update. In London and the South East, your call goes through to UK Power Networks.
If it's just your home, the problem is on your side of the meter, and that's where we come in.
Quick checks before you call us
1. Find your consumer unit (fuse box). It's usually under the stairs, in a hallway cupboard or in the garage.
2. Look at the main switch. If it's in the off position, switch it back on once.
3. Check the RCDs and circuit breakers. If any switch is down, push it back up once.
4. If it trips straight away, leave it off. Something on that circuit is faulty, and resetting it again and again can make things worse.
5. On a prepayment meter? Check you haven't run out of credit or emergency credit. It happens to everyone.
If none of that brings the power back, or something trips as soon as you reset it, call us.
Common reasons a home loses power
- A faulty appliance tripping the RCD. Kettles, washing machines and immersion heaters are frequent culprits.
- Water in a circuit, from a leak, a damp outdoor socket or a bathroom extractor fan.
- A failed main switch or RCD inside the consumer unit. These wear out, especially in older boards.
- A burnt or loose connection on the meter tails, the thick cables between your meter and fuse box.
- Damaged cable after building work, a new kitchen or a fence post going in.
Lost power in just part of the house?
Power to one floor, the kitchen or the garage gone, but the rest of the house is fine? That usually points to a single circuit. It might be a tripped breaker, a burnt-out connection at a junction box, or a failed cable somewhere along the run. Our engineers test the circuit to find exactly where the fault is, so we don't have to lift floors on a guess.
What we can and can't touch
Your main fuse (the sealed unit where the supply cable enters your home) and your electricity meter belong to the network operator and your energy supplier. By law, we can't break the seals or work on them.
If our engineer finds the fault is on their equipment, we'll tell you straight away, explain what we found and help you report it, so you're not left wondering what to do next.
If someone in your home depends on electricity
If anyone in your home uses powered medical equipment, or is elderly or vulnerable, tell us when you call so we can prioritise your job. It's also worth joining UK Power Networks' free Priority Services Register, which gives extra support during network power cuts.
Why call ICE Electrical when the power's off?
- With you within 60 minutes, 24 hours a day
- Qualified, insured engineers from a NICEIC-approved contractor
- Honest advice. If it's a network fault, we'll tell you before you spend anything
- Fault traced and repaired, usually on the same visit
- Written record of the work, and a certificate where one is required
Still without power?
Call 03335775805 or email enquiries@iceelectrical.co.uk and an engineer can be on the way within minutes.